Privacy Policy

1. Who we are

STOPANI Heating & Air Conditioning ("Stopani HVAC," "we," "us," or "our") is a family-owned heating, cooling, and plumbing company based at 736 Goodrich Ave, Glen Ellyn, IL 60137. We are the data controller responsible for the personal information described in this policy. You can reach us any time at stopanihvac@gmail.com or (630) 812-8850.

2. Information we collect

• Information you give us. When you call, email, or submit a contact request, we collect your name, phone number, email address, service address, and any details you share about your HVAC needs.
• Information collected automatically. When you visit our website, analytics tools may collect standard technical data such as your approximate location, device and browser type, pages viewed, and how you arrived at the site. This is collected only if you accept analytics cookies (see Section 4).

3. How we use your information

• To respond to your inquiries and provide estimates, scheduling, and service.
• To carry out and follow up on HVAC installation, repair, and maintenance work.
• To understand how our website is used and improve it (analytics — with your consent).
• To meet legal, tax, and safety obligations.

We rely on the following legal bases under GDPR: consent (for analytics cookies), performance of a contract (to deliver services you request), and our legitimate interests in running and improving our business. We do not sell your personal information.

4. Cookies & analytics

Our site uses a small number of cookies. Essential cookies are needed for the site to function and to remember your cookie choice. Analytics cookies (Google Analytics) help us understand how visitors use the site.

Analytics cookies are switched off by default and are only set after you click "Accept" on our cookie banner. We use Google Consent Mode, so no analytics cookies load until you opt in, and we ask Google to anonymize your IP address. You can change your choice at any time using the "Cookie Settings" link in the site footer.

Google Analytics is provided by Google LLC. Learn more in Google's Privacy Policy. You can also install Google's opt-out browser add-on.

5. Sharing your information

We share personal information only with trusted service providers who help us operate — for example, our website analytics provider and email/communication tools — and only to the extent needed. These providers are required to protect your data. We may also disclose information where required by law.

6. How long we keep it

We keep customer and service records for as long as needed to provide our services, honor warranties, and meet legal and tax requirements, after which we securely delete or anonymize them. Analytics data is retained according to our Google Analytics settings.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal data; to object to or restrict certain processing; and to withdraw consent at any time. Under GDPR, EU/UK residents also have the right to lodge a complaint with their local data protection authority.

To exercise any of these rights, contact us at stopanihvac@gmail.com. We will respond within the timeframe required by applicable law.

8. Data security

We use reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. No method of transmission over the internet is completely secure, but we work to safeguard your data.

9. Children's privacy

Our website is intended for adults and is not directed at children under 16. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be highlighted on this page.

11. Contact us

Questions about this policy or your data? Reach out any time: